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X1 Customer Care Reporting

Visit our support forums
Read the latest about X1 from fellow users and X1's support team at the X1 Support Forums.
Interact with Customer Care
If you are a first time evaluation customer and have a problem, please use this form below to contact X1. If you are an existing customer who has a product suggestion or you want to report an error, use this form to submit a detailed explanation of your request.

Please read our ownership policy regarding submissions.

*Required Fields
First Name:*
Last Name:*
Please be sure to use the same email address that you used to initially download X1.
Support Status:*
Which X1 solution are you using?*
Version of X1:*
  To find your version of X1, open the "Help" menu of X1 and click the "About X1" option.
Operating System:
Email Client:
Problem Area:**
** Component and Problem Area only required for Workgroup or Enterprise Edition issues.
Please describe the issue:

If you are submitting a bug report, please run the X1 Client Diagnostic Tool and follow the steps below:
  • Download and run the X1 Systems Diagnostics Tool from:
  • Click "Yes" on the following screen:
    X1 Diagnostic Tool Confirmation
  • A Windows Explorer window will open and display the contents of the newly created c:\x1supportfiles directory.
  • Zip the files in the c:\x1supportfiles directory.
  • Click the Browse button below to include the zip file with your case.

Write or Fax X1
X1 Technologies, Inc.
130 W. Union St.
Pasadena, CA 91103
Fax: (626) 535-2701

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